Frequently Asked Questions

Frequently Asked Questions

Cuban authorities don´t have any inconvenience  with the departure or arrival country. However, you should verify the requirements to travel to Cuba from the USA and from Cuba to the USA with the USA authorities.

We recommend you to check out in advance with the airline you are flying to Cuba about the process for obtaining the Tourist Card at the moment.

Please, be aware, that the Tourist Card for travelling from the United States into Cuba is pink (as bellow) and not green.

Yes, it is. The difference is that the Tourist Card doesn’t need to be stick in the passport. This option allows travelers to obtain a faster and secure way to enter Cuba.

If you don’t want a Tourist Card you can apply for A-1 visa for tourism as well. Further details in A-1 visa section.

Cuban authorities request travelers visiting the Island a travel insurance policy with medical expenses coverage, as a requirement for entering the country. Travelers can purchase that kind of policy in their country of residence, prior to their trip, but they can also purchase it at their arrival in Cuba, just at the point of entering. The cost is:

  • $2.50 CUC per day for people under 70 years old and
  • $4.50 CUC per day for people over 70 years old.

ASISTUR is the leading company in Cuba specialized in rendering insurance assistance services to visitors since 1991. Further information, visit its website.

The Cuban National Peso (CUP known as ‘moneda nacional’) is the only legal cash currency in Cuba. CUP is not valid or expendable outside the Cuban territory. Travelers can exchange their currency at banks, hotels, and exchange houses (CADECA) in Cuba. CADECA are exchange offices are located at airports, hotels, resorts, and shopping centers.

Check with your bank before you travel to confirm that your debit,
credit and ATM card will work in Cuba. If your bank can’t confirm this
then you should bring Euros in cash.

From June, Cuban banks stopped accepting cash bank deposits in
US dollars. This makes it difficult to exchange US dollars or use them
in cash transactions.

Banco de Crédito y Comercio (BANDEC) has implemented a new service called Prepaid cards, initially aimed at international travelers who do not reside in Cuba, in response to their demand to access goods and services in facilities that only accept payment using magnetic cards.

These prepaid cards are available for sale at CADECA’s offices. They can only be used in Cuba with a validity of two years, and allow trading in foreign currency through POS (Point of Sale Terminal). Only a PIN number is required for their use, so they can only be used at POS that supports this payment system.

Non-resident travelers may acquire cards of US$200, US$500, and US$1000 upon presentation of an identification document (passport).

Prospect customers must make the deposit in cash in freely convertible currency (MLC), and a 5.00 USD fee is charged for each card provided.

Due to US blockade against Cuba, credit cards, debit cards and travelers checks are not accepted in Cuba if issued by US Banks or Australian Banks affiliated with US Banks. People must check it out directly with their banks prior to departure.

We recommend you to take enough supply of cash for visiting Cuba in case bank cards do not work.

General Customs of the Republic of Cuba is the Cuban border control agency (ADUANA). You can check the updated regulations in its website: click here.